Effective Date: 30 July 2026
Last Reviewed: July 2026
Welcome to Total Gut Health & Wellness Centre.
We are committed to providing safe, professional and evidence-informed complementary healthcare in a welcoming, respectful and supportive environment.
This page explains how appointments, treatments, products and your personal information are managed. By booking an appointment, purchasing a product or service, or using our website, you acknowledge these policies.
Total Gut Health & Wellness Centre provides evidence-informed complementary healthcare designed to support health and wellbeing.
Services may include:
All services are provided following an appropriate consultation and clinical assessment and are delivered within the practitioner's professional scope of practice.
Appointments may be booked online via Cliniko, by telephone, email or directly with the clinic.
Appointments are confirmed once you receive confirmation from the clinic or through Cliniko.
Payment or a deposit may be required when booking. Full payment must be received before certain services, including functional health testing, can be ordered.
Prices are subject to change; however, confirmed appointments will always be honoured at the agreed price.
We kindly request at least 48 hours' notice if you need to cancel or rearrange your appointment.
Appointments cancelled with less than 48 hours' notice, or appointments missed without notice, may be charged in full.
If you arrive late, your appointment may need to be shortened to avoid delaying subsequent clients. The full appointment fee will still apply.
Should we need to rearrange or cancel your appointment due to illness, emergency or circumstances beyond our reasonable control, we will contact you as soon as possible to arrange an alternative appointment or, where appropriate, provide a full refund of any payment already made.
Please ensure all medical information you provide is accurate and up to date.
You must inform us of any significant changes to your health, including:
Providing accurate information helps us ensure your treatment is safe and appropriate.
Every client receives an individual assessment before treatment.
For your safety, treatments are always subject to clinical assessment.
Total Gut Health & Wellness Centre reserves the right to postpone, modify or decline treatment where it is considered clinically inappropriate, outside our scope of practice, or where contraindications are present.
Where appropriate, we may recommend that you seek advice from your GP or another suitably qualified healthcare professional before treatment.
Our services are intended to support health and wellbeing.
They are not intended to diagnose, treat or cure disease, nor are they a substitute for medical assessment, diagnosis or treatment provided by your GP, consultant or another appropriately qualified healthcare professional.
Information provided during consultations or on this website is intended to support informed decision-making and should not replace personalised medical advice.
Clients should continue prescribed medication unless advised otherwise by the healthcare professional responsible for their care.
Every individual is unique, and responses to treatment vary.
Whilst many clients report positive experiences, no guarantee can be given regarding specific outcomes or improvements.
Functional health testing kits are ordered specifically for you once full payment has been received.
As these kits are purchased from independent laboratories on your behalf, all test kit purchases are non-refundable once payment has been received and your order has been placed.
If you decide not to use your kit after it has been ordered, or fail to return your sample within the laboratory's required timeframe, no refund can be provided.
Laboratory turnaround times are estimates only and remain outside the control of Total Gut Health & Wellness Centre.
Interpretation consultations are separate appointments unless otherwise stated.
For hygiene and safety reasons, supplements, herbal products and healthcare products cannot be returned once opened unless faulty or where your statutory consumer rights apply.
The Wellness Centre is home to several independent practitioners.
Each practitioner operates as an independent business and is solely responsible for their own bookings, treatments, professional indemnity insurance, clinical records and business policies.
Appointments booked directly with another practitioner are subject to that practitioner's own terms, conditions and privacy policies.
Your privacy is important to us.
Total Gut Health is registered with the Information Commissioner's Office (ICO) and is committed to protecting your personal information in accordance with UK data protection legislation.
We collect and process personal information only where necessary to:
Clinical records are securely stored using Cliniko, our practice management software, which uses encrypted and secure systems to help protect your personal information.
Paper records, where used, are stored securely with restricted access.
Your personal information will only be shared:
We will never sell your personal information or share it with third parties for their own marketing purposes.
Clinical records are retained in accordance with current legal and professional requirements before being securely destroyed.
You have the right to request access to the personal information we hold about you, request corrections where appropriate, and ask questions about how your information is processed.
From time to time we may send emails containing:
You will only receive these communications if you have chosen to subscribe to our mailing list.
We aim to send these approximately every two months, although this may vary.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
The information provided on this website is intended for general educational purposes only.
Whilst every effort is made to ensure the information is accurate and up to date, it should not be relied upon as individual medical advice.
If you have concerns about your health, please seek advice from your GP or another appropriately qualified healthcare professional.
We are committed to providing a high standard of professional care.
If you are unhappy with any aspect of our service, we encourage you to contact us in the first instance so we have the opportunity to resolve your concerns promptly and fairly.
We aim to acknowledge complaints promptly and, where appropriate, provide a full response within 20 working days.
These policies may be updated from time to time to reflect changes in legislation, professional guidance or clinic procedures.
The latest version will always be available on this website.
Total Gut Health & Wellness Centre
45b High Street
Shepton Mallet
Somerset BA4 5AQ
📧 info@totalguthealth.co.uk
🌐 www.totalguthealth.co.uk
Total Gut Health and Wellness Centre
45b High Street, Shepton Mallet BA4 5AQ
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